¶ Scheduled ASL Interpretation/Audio Description (AD) Performances
Saturday matinee performances of the Dayton Live Broadway Series have pre-scheduled ASL interpretation and audio description. Services can be scheduled for other showtimes for Broadway or for any other show upon request, subject to the availability of the interpreters/describer. Requests are preferred at least two weeks in advance to ensure availability, however we will do our best to schedule services requested within that time frame.
If a patron requests ASL interpreters or audio description:
Check and make sure that that service has not already been requested for the performance (see table below)
Get all of the patron's information and put seats on hold for them in the appropriate area (i.e. orchestra left for ASL interpretation), let them know that we will get back with them after we confirm that we are able to get that service scheduled
Email Emily and Amanda with that information (service requested, order #, etc.) so that they can reach out to Alec about scheduling the service
Once the service is confirmed, we will get the discounted price added if applicable and let you know they are good to go
You can call back the patron to finalize the purchase
All entrances at the Schuster Center have automatic doors. At the Schuster Center, the best place to drop a passenger off is the Second Street entrance nearest to Main Street (where the Starbucks short term parking usually is)
Assistive Listening Devices
Can be signed out at a kiosk by the stairwell on the Ludlow side of the lobby
Suggested Seats Maps
Wheelchair - loge and lower balcony Gal require wheelchair lift
There is an accessible entrance (with automatic doors) located to the south of the Victoria Theatre’s main doors on Main Street. At the Victoria Theatre, the best place for passenger drop off is on the First Street side of the building so you’re out of the flow of traffic. The doors to the Victoria Theatre are on the Main Street side.
Assistive Listening Devices
See a house manager ask for Assistive Listening Devices
The Metropolitan Arts Center, home of The Loft Theatre, does not have automatic doors. All entrances are accessible for standard-sized wheelchairs. At the Metropolitan Arts Center, home of The Loft Theatre, the best place for passenger drop off is on the First Street side of the Victoria Theatre so you’re out of the flow of traffic. The doors to The Loft Theatre are on the Main Street side in the Metropolitan Arts Center.
Assistive Listening Devices
See a house manager ask for Assistive Listening Devices
The PNC Arts Annex does not have automatic doors. All entrances are accessible for standard-sized wheelchairs. At the PNC Arts Annex, the most accessible passenger drop-off location is at the corner of Second and Ludlow Streets.
Assistive Listening Devices
We cannot currently provide ALD for Annex performance
Suggested Seats
The seat layout changes for each performance put a note for house management in CSI so they can hold an appropriate seat
Do service animals have to wear a vest to be considered service animals?
No, ADA law does not require service animals to wear a vest, ID tag, or harness.
If you need to ensure an animal is a trained service animal, you can ask what services they are trained to provide
Where are the best seating locations for service animals?
Our accessible seating areas will provide the most room, but they do not have to sit there. The back rows of the rear orchestra at the Schuster have a little more room. Most animals can fit under the seats anywhere.
As long as the the animal is not blocking an aisle per fire code, they are fine. They do not have to sit in accessible seats.
Where can I take my animal to relieve itself?
Patches of grass down Ludlow under the small trees and small gravel section near the annex. The open grassy section is down toward the courthouse past the garage. It is a few blocks away, so it would be more of a walk.
They will get a wristband so House will see that if they have their phone out, it's for a pre-approved medical reason
Their phone should not be out the entire time, use within reason for the medical purpose only
They can also step out and have their bag unlocked for use in a designated Phone Use Area if needed, and have the bag resealed before they re-enter the theater
Designated accessible seating is for patrons who use a wheelchair, have limited mobility, or have a disability that would benefit from special seating Accessible seating is usually marked with a wheelchair symbol to indicated that the area is being held for a specific purpose, however, that does not mean that the patron has to use a wheelchair to sit there. We have a wide range of accessible needs that this seating can be used for.
What qualifies as a need for accessible seating?
This is the part that is a little bit harder to define. It’s easy to see why accessible seats would be important for wheelchair access or limited mobility but there are other not-as-noticeable needs that can qualify for these areas as well. Such as patrons who need an oxygen tank or compressors, patrons who have a companion animal, patrons with severe allergies or anxieties, patrons who are on the autism spectrum or other reasons that require special seating. If you have questions on if a specific need has special seating requirements or where the best area in the theatre is to best accommodate that patrons need, please check with Ticket Center, ask for Crystal or Emily.
What type of questions should I ask when a patron requests accessible seating?
Asking questions that gather as much information about the patrons need helps them have the best experience possible. Here are some example questions for different needs you may run into. It is important to record the answers to these questions and submit them with the season ticket information.
Never say, “Do you have a wheelchair?” or “What is your need?”
If they ask to sit in accessible seating, simple say, “That area is reserved for our accessible seating. How can we accommodate you for this performance?”
If they disclose their need, then you can ask further questions. “I am bringing assisted device with me." “Perfect, what kind?”