Please email Emily and Amanda if you add an ADA CSI to these shows. If you enter a new accessible seating issue that involves a seating pull on the day of the show, email the need directly to Alec and Dayne in House Management.
This season we have a number of shows that are adapted from movies or involve screenings of movies Here are some trailers or other videos that may help if you are unfamiliar with the source material
All phone orders for a show within 7 days of the performance date, where the patron doesn't have a history with us, the tickets will be held at will call.
If patrons question why the tickets needs to be at will call you can explain it is to help reduce chances of fraudulent purchases.
As we have done with other programming that has made people angry. It is important that we as employees of Dayton Live remain neutral and do not share our personal opinions/beliefs when dealing directly with angry patrons.
If a patron would like to express their concerns to the Dayton Live management, you can transfer the call to the Comments Line (extension 5) in Ring Central and they can leave a message that will be reviewed by management (however do not promise them a return call).
Weather in Ohio can be unpredictable but as long as the cast and crew are here, “the show must go on!” In the unlikely event a show is canceled due to weather conditions or other emergency, we will post information to our website and attempt to contact all ticket holders by email and/or automated call. If your ticketed performance goes on as scheduled but you choose not to attend, all standard exchange policies apply. Please contact the Ticket Office BEFORE your ticketed show begins if you have questions about those policies or would like to see what your options are. Ticket Office hours are Tuesday-Friday from 10 a.m. to 6 p.m. and 90 minutes prior to every performance.
We have had to increase the security of the credit card processing service we use for the website and the service (3D Secure) has lead to valid cards being declined by the website as some cards are not set up for 3D Secure
We can process them in person or over the phone without any problem
They can call their bank/card service to see if they can set it up for 3D Secure
Sometimes when a patron is ordering over the website when they reach the step that asks if they would like to donate and the seats they had in their order will disappear from their order basket but still appear as locked in a web order
the seats will be released when the order times out which can take 20-30 minutes