¶ What's New
¶ Upcoming Events |
Date | Full Runtime (intermission) | Venue | Notes |
| Hot Wing King | Wed 6/3-Sun 6/14 | 2hr 30min (20min) | Loft | |
| Enchanted Tease: Burlesque Magic & Fantasy | Sat 6/20 | Annex | Brunch Add On prior to main event | |
| Jazz Trumpeter Byron Stripling | Sat 6/20 | 1hr 45min (20min) | Schuster | |
| Beetlejuice | Tue 6/23-Sun 6/28 | 2hr 45min (15min) | Schuster | |
| The Light In Between | Fri 6/26 & Sat 6/27 | 2hr 10min (15min) | Annex |
¶ This Week Pre/On-sales |
Code | Valid | On Sale |
¶ Recently on Sale
- Broadway 26/27
- Moulin Rouge
- Star Attractions
- Mystic Pizza The Musical (Swapable)
¶ Shows With ADA Reports Submitted
Please email Emily and Amanda if you add an ADA CSI to these shows. If you enter a new accessible seating issue that involves a seating pull on the day of the show, email the need directly to Alec in House Management.
- Hot Wing King Week Two
- RUDE: Enchanted Tease
- Jazz Trumpeter Byron Stripling
List of Shows with Sign Language or Audio Description already scheduled
¶ Updates
¶ Broadway Swapable Shows
Additionals to the Broadway Series
- Moulin Rouge!
- The Notebook
- Clue: Live On Stage
- Alicia Keys' Hell's Kitchen
- Hamilton
- Shucked
- Waitress
- Neil deGrasse Tyson: An Astrophysicist Goes To The Movies 2
- Outlander In Concert
- Mystic Pizza The Musical
- Kinky Boots
- Bored Teachers “Is It Friday Yet?” Comedy Tour
- My Hero Academia In Concert
- Wild Kratts Live!
- Nurse Blake: But Did You Die? Tour
- Bluey's Big Play
¶ Extra $5 tickets
more $5 tickets have been added for
¶ Discovery Payments
We are going to be taking a larger role in taking discovery payments for patrons who call in to pay off their invoices.
Discovery Payments can only be accepted by the Box Office IF:
- They are paying in full.
- There are NO changes being made to ticket totals.
- There are no new accessibility needs that are being requested.
If any of these are being asked, the call should be forwarded to Taylor Wadham, 937-637-8267, or Ext. 161.
Patrons should have their account/order number when paying off the invoice.
¶ Summer Hours (no Saturday hours)
We are now in summer hours, so no regular Saturday hours
Tuesday - Friday, 10:00 AM - 6:00 PM, and 90 minutes prior to performances.
¶ DPAA Renewals
We are still working on reseating DPAA subs. There is a lot of overlapping seats with quite a few shows we are working with the DPAA to resolve them.
Please do not move patrons, seat new patrons, or tell patrons where their seats are as what you see in Tessitura may still change.
The DPAA will be sending out statements of accounts in mid July, and that is when the seating will be finalized.
- If patrons call to renew and their seats are still available, you can put the seats back in.
- If their seats are not available, please check with Jaremiah, and we can find the nearest available seats for them.
¶ Broadway Timeline (never want to give the exact dates out to patrons)
Moulin Rouge tickets will not be sent out until 30 days prior to the show
Ticket Mailing: Early/Mid June - This will be the whole season
¶ Bugs & Issues
¶ Upset about programming
As we have done with other programming that has made people angry. It is important that we as employees of Dayton Live remain neutral and do not share our personal opinions/beliefs when dealing directly with angry patrons.
If a patron would like to express their concerns to the Dayton Live management, you can transfer the call to the Comments Line (extension 5) in Ring Central and they can leave a message that will be reviewed by management (however do not promise them a return call).
¶ Weather Cancellation Policy
¶ Email Confirmations to Spam
Recently Email services (particularly Gmail) has been sending our confirmations and/or ticket emails to spam or flagging them as potentially malicious
¶ Cards Declined on the Website
- We have had to increase the security of the credit card processing service we use for the website and the service (3D Secure) has lead to valid cards being declined by the website as some cards are not set up for 3D Secure
- We can process them in person or over the phone without any problem
- They can call their bank/card service to see if they can set it up for 3D Secure
¶ Tickets Disappearing from Basket
- Sometimes when a patron is ordering over the website when they reach the step that asks if they would like to donate and the seats they had in their order will disappear from their order basket but still appear as locked in a web order
- the seats will be released when the order times out which can take 20-30 minutes
- the issue is being worked on