¶ What's New
¶ Upcoming Events |
Date | Full Runtime (intermission) | Venue | Notes |
| Muse Machine: Frozen | Fri 1/15 - Sun 1/18 | 2hr 15min (?min) | Victoria | |
| Jurassic Park in Concert | Sat 1/17 | 2hr 30min (20min) | Schuster | |
| The Mystery Of Edwin Drood | Thurs 1/22 - Sun 1/25 | 2hr 30min (15min) | Annex | Table Tickets Admit 4 |
| Discovery: Billy Goats Gruff | Fri 1/23 | 9:30AM and 11:30AM | Victoria | |
| Billy Goats Gruff And Other Tales | Sat 1/24 - Sun 1/25 | ~1hr (N/A) | Victoria | 2/25 Performance Sensory Inclusive |
| A Night Of Symphonic Rock | Sat 1/24 | 2hr 10min (20min) | Schuster |
¶ This Week Pre/On-sales |
Code | Valid | On Sale |
| Stay Black and Die: A Worthy Offering | Fri 1/16 | ||
| Baritone Hue | Fri 1/16 | ||
| Shock Theatre | Fri 1/16 |
¶ Recently on Sale
- Licensees
- JCYT: Joseph & The Amazing Technicolor Dreamcoat
¶ Shows With ADA Reports Submitted
Please email Emily and Amanda if you add an ADA CSI to these shows. If you enter a new accessible seating issue that involves a seating pull on the day of the show, email the need directly to Alec in House Management.
¶ Updates
¶ HRTC Cancelling Contradictions of the Southern Soul
¶ Gift Certificate CSIs
- going forward you need to create a CSI if you sell a gift certificate
- Instructions and what should be included can be found HERE
¶ Perspectives Update
- We will be changing the speaker for the February 1, Perspectives show.
- Ami Vital who was originally scheduled to speak is being called to Kenya to help document the birth of an endangered black rhino.
- In her place we will have Emmy Award winning filmmaker Bob Poole speak on his work with elephants.
¶ Fee Cap Update
The Per Ticket maximum for Phone/Web fees has been raised to $25
¶ FAQ
¶ Upset about programming
As we have done with other programming that has made people angry. It is important that we as employees of Dayton Live remain neutral and do not share our personal opinions/beliefs when dealing directly with angry patrons.
If a patron would like to express their concerns to the Dayton Live management, you can transfer the call to extension 5 (comments line) in Ring Central and they can leave a message that will be reviewed by management (however do not promise them a return call).
¶ Weather Cancellation Policy
¶ Email Confirmations to Spam
Recently Email services (particularly Gmail) has been sending our confirmations and/or ticket emails to spam or flagging them as potentially malicious
¶ Cards Declined on the Website
- We have had to increase the security of the credit card processing service we use for the website and the service (3D Secure) has lead to valid cards being declined by the website as some cards are not set up for 3D Secure
- We can process them in person or over the phone without any problem
- They can call their bank/card service to see if they can set it up for 3D Secure
¶ Tickets Disappearing from Basket
- Sometimes when a patron is ordering over the website when they reach the step that asks if they would like to donate the seats they had in their order will disappear from their order basket but still appear as locked in a web order
- the seats will be released when the order times out which can take 20-30 minutes
- the issue is being worked on