¶ Step by Step
¶ Frequent Issues
- Tickets must be printed before they can be exchanged in a new order (seats map will show them with white text on orange if the ticket has not been printed)
- If a season/show isn't printing yet see “exchanges/swaps before printing” lower on this page
- The price isn't matching things to check
- ensure the price type of the new seats matches the price type of the original order
- make sure that the new seats are in the same zone as the original seats
- check if different days of the show have different price points
- the price may have changed since the original purchase, see a senior agent
- Some shows have a promoter fee applied to all tickets, check with a manager to have the fee temporarily unlocked so you can waive them
¶ Most Exchanges
- Create a new order
- Load the patron's account
- Set MOS to Exchange
- Set Source to 10
- Add the performance they are exchanging out of
- select a price type and open the seat map
- right click one of their current seats and select return seat (seats should be in orange)
- a window will open asking you to validate the return, select override
- repeat steps 5 and 6 until all relevant seats have been returned
- Add the performance they are exchanging into
- select the same price as the seats they exchanged out of if possible
- select seats for the new performance as normal
- If patron is not a subscriber go to the Fees tab add the FY## Ticket Exchange Fee (## is the season year)
- Process payment for the remaining balance if any
- If there is a price difference and you don't think there should be check the steps in frequent issues above
- If there is a negative balance check the organization's exchange grid below to see what we can do with it
- select delivery method and done the order
¶ Flex Passes
¶ Negative Balance
¶ Donation
- Dayton Live
- Go to the Memberships tab
- add a membership
- set Fund to Dayton Live Annual Fund
- enter the Amount of the donation
- save
- DPAA, HRTC, and DDI
- Go to the Contributions tab
- add a contribution
- set fund to the appropriate organization and year
- enter the Amount of the contribution
- save
¶ House Credit
- Go to the money bag like you are going to process a payment
- The amount field should be in parentheses to represent that it is a negative value
- Click on the Payment Method drop down menu
- Select the On Account for the correct organization and season
- Apply the payment
¶ Exchanges/Swaps before printing
Before a show or series is printing all exchanges have to be done in the original order
- Load the patron's account
- open the order with the show they want to exchange
- Set MOS to Exchange
- Set Source to 10
- Add the performance they are exchanging into
- select the same price type as the original performance and open the seat map
- select seats for the new performance as normal
- delete the original performance out of the order
- if it is a single ticket order delete the line on the Line Items Tab
- if the show is part of a package still go to the Line Items tab
- check the Package Details box in the bottom left corner of Tessitura
- this will display each of the shows within the package
- select the line with the show they are exchanging out of and delete it
- Process payment for the remaining balance if any
- If there is a price difference and you don't think there should be check the steps in frequent issues above
- If there is a negative balance check the organization's exchange grid below to see what we can do with it
- select delivery method and done the order
¶ Organization Exchange Policies
¶ Dayton Live (Broadway Swap)
¶ Dayton Performing Arts Alliance
¶ Human Race Theatre Company
¶ Licensee Performances
